Right of REVOCATION
The customer has the right to revoke the contract in accordance with the statutory provisions. The detailed information on exercising the right of revocation is available to the user at www.krippe.it under customer information at any time. Upon request, the user receives this information again by e-mail. An unrestricted right of return is not agreed.
After shipment of the goods, the customer has an exchange or return of 14 days; the shipping charges, tax and processing fees in this case (return shipping) on account of the customer. In no case we grant a refund of shipping costs, even in the case of late delivery. If the delivery contains wrong or damaged goods, we will of course take over the return costs. The customer will receive a return label in this case. We do not reimburse any costs for returns that have been arranged by the customer.
For cash on delivery the refund of the owed amount will be made only after it has been paid to us by the forwarding company. The customer undertakes to return the goods within 14 days after the date of dispatch by krippe.it.
The goods must be returned in perfect condition, in their original packaging and without any signs of wear. For this it is also necessary that you in writing (e-mail, mail, fax) to request the return or exchange permit. You will then receive our written approval with all necessary instructions. For your own safety, it is also important but not mandatory to insure the goods sent.
Compositions, compilations, sets consisting of cribs with crib figures are considered as special. Single pieces and custom-made items are excluded from the right of return and exchange.